Be safe online

Dear Customer,

In the recent past you would have read or heard about various fraudulent e-mails sent to customers of large financial institutions in several countries. These e-mails contain links to websites that look similar to that of financial institution’s website. This website looks like institution’s own website and it request for confidential information like usernames/userids, passwords and other personal and confidential banking information.

At PNB, the privacy and confidentiality of customer’s information is always the top priority. A host of security measures have been taken by the bank to maintain the confidentiality of the customers information with the bank. We never request for your personal and financial information over e-mail.

We request you to observe following precautions to keep your information safe and secured:

REMEMBER– PNB will never contact you & ask for your logon details or password or any other personal information over email.
NEVER - follow a link within an email to use PNB’s Internet Banking - PNB will never ask you to login from a link in email. - Never tell password(s) to any body.
BEWARE - of fraudulent websites looking similar to PNB’s Internet Banking website. - of scam e-mails which may contain virus or be linked to a fraudulent website
ALWAYS - Check the padlock symbol on the bottom right hand corner of the web page to ensure that you are connected to PNB’s website. - Logout when you intend to exit PNB’s Internet Banking to ensure that your secure session is terminated.

CHECKLIST Here are some helpful tips to improve internet security:

  • Keep your User-id and passwords secret.
  • Select password which is difficult to guess.
  • Do not write or disclose your passwords even to officials of PNB
  • Destroy the password mailer after changing the passwords
  • Change passwords periodically.
  • Use virtual keyboard shown on the screen, to enter passwords.
  • Avoid accessing PNB’s Internet Banking from Cyber-cafes or shared networks
  • Protect your computer with adequate anti-virus solutions

What makes our Internet Banking Services safe and secure?
Security is our top priority. We have equipped our Internet Banking Services with industry standard security technology and practices to ensure that our customers are fully protected against third party fraud.

You are uniquely identified by your User ID and password every time you login bank online.
Your financial information is protected by 256-bit Secure Socket Layer (SSL) encryption , the most secure form of commercially available technology.
If you forget to log off after logging in our Internet Banking Services, we activate an automatic 'time-out' after a period of inactivity to prevent unauthorized access.
The pages you have viewed during your banking session expire to prevent the pages from being stored in your browser, ensuring that no one can access these pages and your financial information.
We also track the number of logon attempts. When we find five consecutive incorrect login user-id/passwords have been attempted, we will immediately disable Internet Banking Services and customers will need to contact us again to get the services enabled.

What is my role in security?
We need your active participation in online security. You have an important role to play, in ensuring that you are careful with your Internet banking User ID and passwords. Please ensure that your computer and software are protected.
  • Protect your Internet banking User- ID and password (s)
  • Keep your Internet banking User ID and password secret and hard to guess
  • Your Internet banking User ID and password are your keys to accessing our Internet Banking Services. Only the right combination of these allows you access.
  • Use a combination of numbers, upper and lower case letters with at least one special character, eg. AhdgF$2G
  • Avoid using the same details that you use to access other online services such as email or messengers.
  • Avoid obvious terms that others might guess, like names, birthdays or telephone numbers.
  • Change your password regularly. Password(s) can be changed online at your own convenience.
  • Do not reveal your Internet banking user-id and password(s) to anyone or write it down
  • You should be the only one who knows your password(s). Never give it to anyone. No one at PNB will ever ask you to tell them your Internet banking password, ensuring it remains private and confidential to you. Avoid everybody using your computer and limit unauthorized access.
  • Protect yourself when you use the Internet banking online
  • Enter your user-id and password by clicking key board buttons from the screen instead of using keyboard itself. This will save your Internet Banking user-id and password from key-board trapping softwares.
  • Avoid accessing our Internet Banking Services from public places or from shared computers such as those in cyber cafes. You never know what malicious programs might be installed on the PC you use there.
  • Exit using the 'Logout' button. Always exit using the 'Logout' button to ensure you end each Internet banking session securely.
  • When you've finished using the Internet, always disconnect. Avoid leaving your connection on, especially with broadband access, unless you're actively using it.
  • Do not leave an Internet banking session unattended at any time.
  • When you log on to a banking session, ensure that no browser windows with access to other websites are open. This will protect your computer from the possible harm by being exposed to other websites while you are doing banking transactions and can help to ensure your financial information is protected and blocked from unauthorised access via another website.
  • Do not install pirated software or software from unknown sources.
  • Reconfirm the PNB website. Always verify that the website you are visiting is genuine. Double click the 'lock' icon at the bottom of the screen to check the security certificate of Punjab National Bank.
  • Know everyone who uses your computer and create passwords to limit unauthorised access.
  • It's good practice to create passwords to protect your computer and to know everyone who uses it to avoid others from installing harmful and malicious programs in your computer

  • How can I enable my browser to use 128-bit encryption?
    Depending upon the browser you are using you can check whether 128-bit SSL is being used in the following ways:
    For Microsoft Internet Explorer Move your mouse over the 'security lock icon' at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop up if you are connected using 128 Bit SSL; OR Depending upon the browser you are using you can check whether 128-bit SSL is being used in the following ways: For Microsoft Internet Explorer
    Move your mouse over the 'security lock icon' at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop up if you are connected using 128 Bit SSL; OR
    From the 'File' menu in the toolbar, select 'Properties'. "Connection" with "SSL 3.0, RC4 with 128-bit encryption (High); RSA with 1024 bit exchange" is shown if you are connected using 128 Bit SSL. For Netscape Navigator
    Click 'Security' in the toolbar. A 'Security Info' window will be displayed. Click 'Open page info'. The message displayed should be: "This is a secure document that uses a high-grade encryption key for US domestic use only (RC4, 128-bit)"
    If you find that 128-bit encryption is NOT being used in the Netscape Navigator browser, you should configure the settings in the browser to ensure 128-bit encryption. This can be done as follows:
    Click 'Security' in the toolbar
    Click 'Navigator' in the left column
    Click 'Configure SSL v3' on the right of 'Enable SSL (Secure Sockets Layer) v3'
    Enable all ciphers except 'No encryption with an MD5 MAC'.

    Why do the Internet banking pages expire?
    Because the security of our site is important to you, page expiry occurs to prevent the pages from being stored in your browser. This feature is meant to secure the confidentiality of your financial information.
    Can I exit by closing the browser window?
    Do not exit by closing the browser window. If you simply close the browser window, you cannot be sure that your Internet banking session is terminated properly. Always exit by using the 'Logout' button to ensure you end each Internet banking session securely.
    Whether the use of key board pad on the screen will secure my Internet Banking?
    Yes, it will. As you will be safe from any key board trapping software if installed on the computer system from where you are accessing our Internet Banking Services.

    Blocking or reporting authorized/suspicious transactions
    1. Website-
    2. Mobile Banking (PNB One App)
    3. Internet Banking
    4. E-mail-
    5. Customer care Helpline Nos:
    1800 1800
    1800 2021
    1800 180 2222
    1800 103 2222
    6. SMS- Forward the Alternate Delivery Channel debit transaction SMS received on your registered mobile number to 9264092640